Welcome to our Help & Support Center! We’re here to ensure you have a smooth shopping experience. If you have any questions or need assistance, our support team is happy to help.
Frequently Asked Questions (FAQs)
1. How do I place an order?
Browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
2. Can I modify or cancel my order?
Orders can be modified or canceled only before they are processed for shipping. Please contact our support team as soon as possible.
3. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email or SMS with a tracking number and tracking link.
4. What payment methods do you accept?
We accept secure online payments, including credit/debit cards, UPI, net banking, digital wallets, and other payment methods available at checkout.
5. What is your return policy?
If you’re not satisfied with your purchase, eligible products can be returned within the return period specified in our Return Policy. Products must be unused and in their original packaging.
6. When will I receive my refund?
Refunds are processed after the returned item is received and inspected. Depending on your payment method, it may take 5–10 business days for the amount to appear in your account.
7. What should I do if I receive a damaged or incorrect product?
Please contact our support team within 48 hours of delivery with your order number and clear photos of the product. We’ll work to resolve the issue promptly.
8. How do I contact customer support?
You can reach us through:
- Email: libiqfashion.com
- Phone: +91-9026233598
- Live Chat: Available during business hours.
Shipping Information
- Orders are processed within 1–2 business days.
- Delivery times vary depending on your location.
- Shipping charges, if applicable, will be displayed during checkout.
Account Support
If you’re experiencing issues with your account, such as login problems, password resets, or updating your personal information, please contact our support team via email for assistance.
Need More Help?
If you can’t find the answer you’re looking for, we’re here to help.
Customer Support Hours
- Monday–Saturday: 9:00 AM – 6:00 PM
- Sunday: Closed
We strive to respond to all customer inquiries within 24 hours.
Thank you for shopping with us. We appreciate your trust and are committed to providing excellent service.